1. How do I schedule my pickup or delivery after placing an order?

After your order is purchased, clients can schedule their desired pickup time through our online scheduling system. If your preferred time does not meet our required 72-hour notice, Monday–Saturday pickup schedule, we may reach out to help reschedule your order to a suitable time.

For deliveries, we will contact you to schedule a time. Deliveries also require the same 72-hour notice. Saturday deliveries must be scheduled before noon.

2. What if I need my order sooner? Can I place a rush order?

Yes! Rush orders can be placed as normal, but you must select the "Rush Order" option at checkout. If we are able to accommodate your request, we will reach out with an invoice that includes your rush fee and the available pickup or delivery times.

Your order will be confirmed once the rush fee is paid.

3. What is your refund policy?

All sales are final. We do not offer refunds. However, we will do our best to accommodate an exchange or a re-do at our discretion. Please note that this is not guaranteed and is entirely up to the discretion of Ora Blooms.

4. What are your pickup hours?

Pickups are available Monday through Saturday, following our 72-hour notice requirement.

5. What are your delivery hours?

Deliveries are available Monday through Saturday. Saturday deliveries must be scheduled before noon, and all deliveries require at least 72 hours’ notice.

6. How is the 72-hour notice calculated?

The 72-hour notice begins from the time your order is placed until the requested pickup or delivery time. This allows us to prepare your flowers fresh and ensure the best quality for your experience.

7. How far in advance should I place an order?

We require a minimum of 72 hours’ notice for all orders. For larger or custom orders, we recommend placing your order as early as possible to ensure availability.

8. Can I customize my bouquet or subscription?

Subscriptions are always Artist’s Choice. Our florists create each subscription bouquet based on seasonal availability and artistic vision.

For one-time or event orders, you may request custom designs when available.

9. Do you offer subscriptions?

Yes! Our flower subscriptions provide regular deliveries or pickups at your chosen frequency. All subscriptions are Artist’s Choice, and subscribers may also receive exclusive discounts.

10. Can I update or cancel my subscription?

Updates to your subscription must follow the 72-hour notice requirement. Cancellation requests should be submitted in advance; however, payment for already scheduled orders is non-refundable.

11. Where do you deliver?

We deliver Monday through Saturday within our service area. Saturday deliveries must be scheduled before noon. For pickup locations, please refer to our website’s scheduling page.

12. How do I care for my flowers?

To keep your flowers fresh longer:

• Change water every 1–2 days.

• Trim stems at a diagonal before placing in water.

• Keep flowers out of direct sunlight and away from heat sources.

13. What if I’m not home for my delivery?

If you are unavailable at your scheduled delivery time, we will do our best to accommodate a reschedule. Please ensure someone is available to receive the flowers or provide instructions for a safe drop-off.

14. Do you provide event or bulk orders?

Yes! Ora Blooms offers Bloom Bars, DIY bouquets, and event services. These can be booked for private events, corporate functions, or larger gatherings. Please contact us to discuss pricing and availability.

15. Payment methods accepted

We accept all major credit/debit cards and online payments. Payment for orders is required at the time of purchase.

Some orders are also eligible for Afterpay—this option will appear at checkout on items that qualify.

16. Contact information

For questions not covered in the FAQ, please reach out to us at:

• orablooms@gmail.com

• 636-345-6030

• Instagram- @Ora_blooms